Returns & Exchanges
At Mountain Dog, we want you and your canine companion to be fully satisfied with your gear. If your purchase isn't the perfect fit for your next adventure, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Gear
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing